Choosing to let your property is a big decision that takes careful thought and planning. Using the services of East of Exe will give you peace of mind that you’re doing everything necessary to maximise your return, protect your asset and stay within the law.
At East of Exe we have the flexibility to tailor our services directly to your specific needs and, because we specialise in both lettings and sales, we can help you make the best decisions to maximise your property’s investment potential.
We’ve put together this information to help you understand the key things to remember if you are considering renting your property.
We have found that a good relationship with Tenants is the key to a smooth-running tenancy. As Property Managers this relationship is our job, but it is important that the Tenants should feel comfortable in their temporary home, and that they are receiving value for their money. It follows therefore that a well presented and maintained property in a good decorative order will go towards this, whilst also achieving a higher rental figure. Tenants are also more inclined to treat such a property with greater respect.
Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the Landlords expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.
Your property can be let fully furnished, part furnished or unfurnished. Which of these is appropriate will depend on the type of property and local market conditions. We will be pleased to give you advice on whether to furnish or not and to what level. As a minimum you will need to provide decent quality carpets, curtains and light fittings. Remember that there will be wear and tear on the property and any items provided. If letting furnished, we can provide a list of recommended items.
Personal possessions, ornaments, pictures, books etc. should be removed from the premises,especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner’s risk. All cupboards and shelf space should be left clear for the Tenant’s own use.
Gardens should be left neat, tidy and rubbish free, with any lawns cut. Tenants are required to maintain the gardens to a reasonable standard, provided they are left the necessary tools. However, few Tenants are experienced gardeners, and if you value your garden, or if it is particularly large, you may wish us to arrange visits by your or our regular gardener.
At the commencement of the tenancy the property must be in a thoroughly clean condition, and at the end of each tenancy it is the Tenants’ responsibility to leave the property in a similar condition. Where they fail to do so, cleaning will be arranged at their expense.
Information for the Tenant
It is helpful if you leave information for the Tenant, for example on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected etc.
You should provide one set of keys for each Tenant. Where we will be managing a property we will arrange to have duplicates cut as required.
It is most important that an inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards, it will be impossible for the Landlord to prove any loss, damage, or significant deterioration of the property or contents. In order to provide a complete service, we will arrange for a member of staff to prepare an inventory and schedule of condition, at the cost quoted in our Agency Agreement.
You are responsible for paying tax on your rental income and, if you are living outside of the UK, applying for approval to receive rent with no tax deducted. In the absence of this approval, we must deduct tax at source from your rental income and pay these monies to the Inland Revenue on your behalf.
Of course, if the property is not tenanted, then you are responsible for paying the property’s council tax and utility bills and must keep your own records for VAT and personal taxation purposes.
We recommend you obtain permission to let the property from your mortgage lender and inform us of any special conditions that they impose. We may require written confirmation of this.
It’s important you insure your property, including its fixtures and fittings, with a reputable insurer to its full reinstatement value. You will also need Property Owners Liability and Employers Liability cover.
In addition, if you like, we can arrange insurance cover for: loss of rent and legal costs associated with tenants defaulting on a property; emergency repairs; and accidental and malicious damage to your building. See section 5 of this guide on the insurance options available to landlords.
We recommend that you arrange for regular outgoings e.g. service charges, maintenance contracts etc. to be paid by standing order or direct debit. However where we are managing the property, by prior written agreement we may make payment of certain bills on your behalf, provided such bills are received in your name at our office, and that sufficient funds are held to your credit.
We will arrange for the transfer of Council Tax and utility accounts to the Tenant. Meter readings will be taken, allowing your closing gas and electricity accounts to be drawn up.
All these matters we will handle for you, however British Tele com will require instructions directly from both the Landlord and the Tenant.
Summary of costs you may incur in addition to our fees and commissions (listed below):
From 1st May 2026, all new tenancies will automatically be Assured Periodic Tenancies, provided the annual rent is under £100,000 and the property is let to private individuals.
Tenancies will operate on a periodic (rolling) basis rather than a fixed-term structure.
As a tenant, you are required to give a minimum of two months’ notice to end the tenancy. This notice must align with your rent due date and expire at the end of a rental period.
The landlord is required to allow you “quiet enjoyment” of the property and cannot seek possession within the first 12 months of the tenancy, except under specific legal grounds.
You will need to provide us with evidence of your identity to allow us to comply with Money Laundering Regulations 2003.
Any property being let in England needs to comply with European Economic Union (EEU) legislation on Energy Performance Certification. We can give you more advice about this.
If you are a leaseholder, you should check the terms of your lease, and obtain any necessary written consent before letting.
The following requirements are the responsibility of the owner (Landlord). Where you have signed our Full Management Agency Agreement, they are also our responsibility. Therefore where we are managing we will need to ensure compliance.
Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances
and flues in rented accommodation must be checked for safety within 12 months of being installed, and thereafter at least every 12 months by a competent engineer (e.g. a CORGI registered gas installer).
Maintenance: There is a duty to ensure that all gas appliances, flues and associated pipework are maintained in a safe condition at all times.
Records: Full records must be kept for at least 2 years of the inspections of each appliance and flue, of any defects found and of any remedial action taken.
Copies to tenants: A copy of the safety certificate issued by the engineer must be given to each new tenant before their tenancy commences, or to each existing tenant within 28 days of the check being carried out.
There are several regulations relating to electrical installations, equipment and appliance safety which affect landlords and their agents in that they are ‘supplying in the course of business’. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation ‘Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for electrical safety certificates (except in the case of all HMOs) it is now widely accepted in the letting industry that the only to ensure safety, and to avoid the risk of being accused of neglecting your ‘duty of care’, or even of manslaughter is to arrange electrical inspections and the issue of safety certificates. There are 2 types of electrical inspection, one of the actual installation, and another of any portable electrical appliances (PAT test).
The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards. The regulations apply to all upholstered furniture, beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, bedcovers including duvets, loose covers for mattresses, pillowcases, curtains, carpets or sleeping bags. Items which comply will have a suitable permanent label attached. Non-compliant items must be removed before a tenancy commences.
All properties built since June 1992 must have been fitted with mains powered smoke detector alarms from new. Although there is no legislation requiring smoke alarms to be fitted in other ordinary tenanted properties, it is generally considered that the common law ‘duty of care’ means that Landlords and their Agents could be liable should a fire cause injury or damage in a tenanted property where smoke alarms are not fitted. We therefore strongly recommend that the Landlord fit at least one alarm on each floor (in the hall and landing areas).
If your property is on 3 or more levels and let to 5 or more tenants comprising 2 or more households (i.e. not all of the same family) it will be subject to mandatory licensing by your local authority. Whether mandatory licensing as above applies or not, if there are 3 or more tenants not all related in any property, it is still likely to be an HMO, and special Management rules apply. Ask East of Exe or the local authority for details. Learn more about House in Multiple Occupation here.
Since 6 April 2007, all deposits taken by landlords and letting agents under Assured Shorthold Tenancies (ASTs) in England and Wales must be protected by a tenancy deposit protection scheme. Landlords and letting agents must not take a deposit unless it is dealt with under a tenancy deposit scheme. To avoid any disputes going to court, each scheme is supported by an alternative dispute resolution service (ADR). Landlords and letting agents can choose between two types of scheme; a single custodial scheme and two insurance-based schemes. Learn more about Tenancy Deposit Protection and dispute resolution here.
If we are not registering your deposit for you we will normally transfer the tenancy deposit to you within 5 days of receiving it. You must then register it with a TDP Scheme within a further 9 days if the tenancy is an Assured Shorthold Tenancy.
If you fail to do so the tenant can take legal action against you the landlord in the County Court. The court will make an order that you must pay the deposit back to the tenant or lodge it with the custodial scheme which is known as the Deposit Protection Scheme (DPS). In addition, a further order will be made requiring you pay compensation to the tenant of an amount equal to three times the deposit. You will be unable to serve a Section 21 Notice on your tenant until compliance with the above conditions, and the court will not grant you a possession order. We have no liability for any loss suffered if you fail to comply.
Legislation requires that certain information must be given to the tenant within 14 days of a deposit being taken. Whether you use the DPS, or the TDSL scheme, only some of the information is provided to the tenants by the scheme administration. The remainder must be provided by the landlord. A special ‘Tenancy Deposit – Prescribed Information’ form has been designed for this purpose, and a copy is available from this agency.
It is very important that the form is completed fully and accurately, and that you attach to it a printed version of the relevant scheme’s Terms and Conditions. These can be downloaded from their respective websites on the following links, depending on which scheme you use:
DPS: https://account.depositprotection.com/documents/terms-and-conditions.pdf
TDSL:
www.mydeposits.co.uk/pdf/mydeposits_Information_for_Tenants.pdf
www.mydeposits.co.uk/pdf/mydeposits_Landlord_Overview.pdf
In the case of the TDSL you should attach copies of both documents.
It is also important that under Paragraph 7 of the form you include the exact terms in the tenancy agreement that permit deductions from the deposit.
It is recommended that a signed copy of the form is given to each tenant individually. You should also retain a single copy signed by every tenant, in order to prove that the information has been given. So where there are say 4 tenants, you need 5 copies.
Be sure to comply with the above requirements fully and accurately, because penalties to the landlord for non-compliance are heavy.
Where we are providing our Full Letting & Management Service we will handle all of this for you as part of our service.
The DDA 2005 addresses the limitations of current legislation by extending disabled people’s rights in respect of premises that are let or to be let, and common hold premises. Landlords and managers of let premises and premises that are to let will be required to make reasonable adjustments for disabled people. Under the new duties, provided certain conditions are met (for example, that a request has been made), landlords and managers of premises which are to let, or of premises which have already been let, must make reasonable adjustments, and a failure to do so will be unlawful unless it can be justified under the Act.
Landlords will only have to make reasonable adjustments and they will not have to remove or alter physical features of the premises.
Learn more here: http://www.dwp.gov.uk/aboutus/dda_factsheet4-premises.pdf
The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007
From 1st October 2008 landlords offering property to let will be required by law to provide prospective tenants with an Energy Performance Certificate for their property.
A new certificate will not be required on each let since, in the case of rental property, EPCs will be valid for 10 years.
The certificates (EPCs) will have to be provided free either when (or before) any written information about the property is provided to prospective tenants or a viewing is conducted.
We have a database of registered energy assessors, and we will be pleased to arrange an EPC inspection and assessment on your property upon request.
You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can advise on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required, but below we have detailed some background on the different insurance policies available.
East of Exe landlords have access to our own insurance broker, who can organise some very competitive and comprehensive insurance cover for you, for example we can arrange rent guarantee and legal protection insurance at only £8.50 per month per property.
Cover
This type of cover is very similar to the cover you would have under your own Home Insurance, i.e. the policy covers loss/damage arising from certain “Insured Perils”, e.g. fire, flood, burst pipes, theft, storm etc. Subsidence is automatically covered (unless your property or those in the immediate area have had a previous history of subsidence) and such cover will normally be a requirement of a “buy-to-let” mortgage is the same way as it is a requirement of a normal residential mortgage.
Sum Insured
The Sum Insured for Buildings must represent the rebuilding costs including
architects’ and surveyors’ fees as well as the cost of debris removal. In order to determine what your correct rebuilding Sum Insured should be you can either refer to your Valuation Survey (if you are just purchasing the property) or you can use the online service from the Association of British Insurers.
This type of cover is very similar to the cover you would have under your own Home Insurance, i.e. the policy covers loss/damage arising from certain “Insured Perils”, e.g.
fire, flood, burst pipes, theft, storm etc.
The main complication is deciding what should be classed as “contents” and what should be included under “Buildings”. The rule of thumb is that anything you would have to leave behind is “Buildings” and anything movable is “Contents”. Therefore fitted bathrooms, central heating (including the boiler), light fittings are “Buildings”. Fitted kitchens are also “Buildings” and so are the white goods therein if they are integral to the fitted kitchen, i.e. they have the same wood effect doors. If they have been slotted into gaps left under the kitchen work surface then they are “Contents”.
Fitted carpets are sometimes “Contents” and sometimes “Buildings”. Therefore to be on the safe side they should be treated as Contents.
Sum Insured
The Sum Insured for Contents must represent replacement as new costs. Most insurers will not provide cover for electrical goods (other than “white goods”) or “Valuables”, e.g. works of art, so it is best not to provide any of these items even if you are letting a furnished property (by not having electrical items it means that you don’t have to worry about complying with the Portable Appliances Testing requirements or “PAT testing”).
Damage to fitted kitchens, fitted carpets, fitted bathrooms etc. even when they have been installed by the Freeholder would normally be claimed under a Contents policy taken out by the Leaseholder. This is especially the case where the Leaseholder takes responsibility for installing new kitchens etc. as and when required. Many policies include “fixtures and fitting belonging to you” as part of the definition of “Contents”, which is what would be required in such circumstances.
There are 2 aspects of this exposure:
i) As the owner of a property you will be liable to injury to third parties or damage to third party property arising from the ownership of that property. Examples could be a fire which spreads to neighbouring buildings, a slate falls off the roof and hits someone on the head etc. Again this is exactly the same when you own your own home. To cover this exposure all Landlord’s Buildings insurance policies automatically include Property Owner’s Liability cover for a limit any one claim of either £1,000,000 or £2,000,000. Although either of these limits are normally sufficient, you can elect to increase it to £5,000,000.
ii) As owner of a leasehold property where the Buildings insurance is covered elsewhere, e.g. by the Freeholders, you will be liable to injury to third parties or damage to third party property arising from the occupation of that property by the third party (i.e. tenants) or their guests. Examples could be injuries caused by furniture you have provided, being gased by the boiler etc. To cover this exposure you must ensure that your Landlord’s insurance policy includes Public Liability cover (sometimes called Landlord’s Liability cover) for a limit any one claim of either £1,000,000 or £2,000,000. This is a different liability cover to Property Owner’s Liability (as explained in i) above).
Should your property become uninhabitable due to insured damage as described under the Buildings and Contents sections above then the tenants will go and live elsewhere and you will lose your rental income. This is particularly important when the income is paying the mortgage or it is providing you with an income. As such, most policies automatically such cover for up to 20 % of the Buildings Sum Insured. In most cases this is easily enough.
If you are insuring Contents only, some policies don’t include Loss of Rent and even if they do the automatic cover is only up to 20% of the Contents Sum Insured. In every case this is not nearly enough. In these circumstances you need to contact the Freeholder and ensure that the Buildings Insurance has a specific endorsement noting the interest of leasehold owners, which would entitle leaseholders to make their own claims from the Buildings Insurance in the event of damage which is covered under that policy. You should also make sure that the Freeholder’s Buildings Policy does actually cover Loss of Rent.
The non-core cover which can be purchased as separate, stand alone policies are as follows:
1.Landlord’s Legal Expenses
Such policies provide legal expenses up to a certain fixed limit (generally £75,000 or £100,000 any one claim) in the event of a legal dispute arising in connection with running the property. This includes the 2 most common disputes, tenant eviction costs and pursuing unpaid rent.
The 2 main rules of these policies are
i) that you must correctly comply with the current legislation in terms of what documents you must serve on the tenant and within what time limit once they have stopped paying rent
ii) that you must have obtained adequate references before you granted the tenancy, i.e. written references from a previous managing agent or landlord (if applicable), an employer (or other financial source); and a credit check which includes the Enforcement of Judgements Office, County Court Judgements and .bankruptcy (this will normally be carried out by your letting agent, if you use one)
2. Rent Guarantee (not to be confused with Loss of Rent)
A tenant could refuse to pay rent either before or during an eviction action. A Rent Guarantee policy will pay the arrears up to a certain period of time, e.g. 12 months.
Once again there are strict referencing rules for these policies to be valid, as detailed in i) above.
3. Emergency Assistance
This type of policy, which is more common to add on to a Home Insurance Policy, provides up to, say, £500 worth of costs following an emergency within the property which would make it uninhabitable if it was not sorted out as a matter of urgency, e.g. roof damage, burst pipes, electric failure etc. The policy provides an emergency telephone number which will get the appropriate tradesman.
FOR MORE INFORMATION OR IF YOU HAVE ANY QUERIES ON ANY OF THE INFORMATION CONTAINED IN THIS GUIDE PLEASE CONTACT US AT EAST OF EXE
Please note whilst every care has been taken in the production of this guide, East of Exe cannot be held responsible for any inaccuracies or inconsistency in the information. To confirm any actions you wish to take, or if you wish to check whether any of the information contained in the guide has changed please contact us at East of Exe.
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