Privacy Policy

East of Exe Ltd (incorporating West of Exe) (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and store personal information when you contact us through our website or via our social media platforms.

Information We Collect

When you make an enquiry with us, we may collect:

* Your name

* Your contact details (email address, telephone number, postal address)

* Information relevant to your property requirements or enquiry

* Any other information you voluntarily provide

How We Collect Information

We may collect your personal information when you:

* Submit an enquiry form through our website

* Contact us via email, phone, or post

* Send us a direct message or interact with us on social media platforms (such as Facebook, Instagram, LinkedIn, or X/Twitter)

How We Use Your Information

We will use your information to:

* Respond to your enquiry

* Provide details of our estate agency services

* Maintain records of communications with you

* Improve our customer service and business operations

We will not use your information for marketing purposes without your consent.

Sharing Your Information

We will not sell or rent your personal data to third parties. We may share your information with:

* Professional service providers (e.g. IT support, website hosting, or marketing platforms we use to manage enquiries)

* Regulatory or legal authorities if required by law

All third parties we work with are required to handle your information in line with data protection law.

Data Retention

We will keep your personal information only for as long as is necessary to:

* Respond to your enquiry

* Fulfil our legal and regulatory obligations

* Resolve any disputes

Once your information is no longer needed, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

* Access the personal data we hold about you

* Request correction of inaccurate information

* Request erasure of your information (where applicable)

* Object to or restrict our processing of your data

* Withdraw consent where processing is based on consent

To exercise your rights, please contact us at [insert email address].

Security

We take appropriate measures to keep your information secure and prevent unauthorised access, alteration, or disclosure.

Social Media

If you contact us through social media platforms, please note that those platforms also process your personal data in line with their own privacy policies. We encourage you to review their terms.